Live — 9 ISPs • 5,549 subscribers • 1,495 calls analyzed

It's Sunday night. A customer calls about their bill.
Your answering service takes a message.
Monday morning, they call Windstream.

What if every call
was answered, understood,
and resolved?

AI that knows your subscribers by name, checks their billing in real time, diagnoses their connection, and resolves their issue — 24/7, as your company.

Hear it live: (877) 450-7735 See a real call analysis →
9
ISPs on platform
5,549
Subscribers indexed
1,495
Calls analyzed
4
Channels
$3.38
Per subscriber / mo
The data doesn't lie

We analyzed 1,495 real support calls across 9 ISPs

Not hypotheticals. Not projections. Real calls from real customers to real answering services. Here's what we found.

Issue #1
61%
of all calls were outage reports — customers with no internet, needing help now
Left unresolved
33%
of calls ended without resolution — the agent took a message and the customer waited
At risk right now
15
customers flagged at critical churn risk from unresolved calls in just one week
Account access
0
accounts accessed by the answering service — they can't check a balance, verify a plan, or pull up a ticket
One customer called 9 times and never spoke to a human.
Every call hit an automated menu. Every call was unresolved. That customer is gone.
Before & After

Same call. Different outcome.

A customer calls at 7 PM about an unexpected charge on their bill.

Answering Service

What happens today
× Takes a message — "someone will call you back"
× Can't access billing, can't verify the charge
× Customer waits 12-24 hours for a callback
× Calls competitor Monday morning
Frustration
●●●●●
Churn Risk
Critical
Resolved
No

EchoCast AI

What happens with us
✓ Answers as your company, pulls up the account instantly
✓ Checks balance, explains the charge, applies credit if needed
✓ Runs tracepath to CPE, checks signal strength, identifies interference
✓ Reboots equipment remotely, adjusts frequencies, resets sessions mid-call
✓ Visualizes in-home wireless environment — channel congestion, device count, band steering
✓ Creates a ticket with full diagnostics for your team — or resolves it without one
Frustration
●○○○○
Churn Risk
None
Resolved
Yes
* Network integration and supported CPE required for remote diagnostics and device management capabilities.
Three steps

Live in 48 hours

1

Connect your CRM

We sync every subscriber, phone number, plan, and balance from your billing system.

  • Sonar, UISP, NISC, QuickBooks
  • 5,549 phones indexed across 9 ISPs
  • Real-time sync — always current
2

Your brand, your voice

Customers call your number. EchoCast answers as your company with your greeting. They won't know it's AI.

  • 9 voice agents, 3 providers
  • Your company name and personality
  • 53+ languages supported
3

Problems solved, not forwarded

Every issue category has dedicated AI tools — not scripts, not menus, real resolution.

  • Billing: instant lookup + payment processing
  • Outage: service status + ticket creation
  • Equipment: remote diagnostics + dispatch
  • Speed: plan check + escalation
The differentiator

Every call becomes intelligence

Other platforms record calls. We analyze both sides of every conversation — who said what, how they felt, and what it means for your business.

  • Per-speaker emotion analysis

    Separate sentiment tracking for agent and customer. See exactly when frustration spikes and whether the agent de-escalated.

  • Emotion timeline

    Visual arc showing how both speakers' sentiment evolves through the call. Pinpoint the exact moment things went wrong.

  • Agent performance scoring

    Every call rated 1-5 on empathy, resolution, and professionalism. Compare staff, answering services, and AI side by side.

  • Churn risk detection

    Automatic flagging of at-risk customers based on frustration, repeat calls, and unresolved issues. Intervene before they cancel.

  • Shareable call analysis

    One-click share links with full analysis, transcript, and audio. Show your team — or your board — exactly what's happening.

Call AnalysisLive
Agent
professional
Performance: ●●●●○
Customer
frustrated
Churn Risk: medium
See a real analysis →
Platform

Built for ISPs. Every detail.

Voice Analytics

Per-speaker emotion, sentiment timeline, agent scoring, competitor mentions, repeat caller intelligence. Every call analyzed automatically.

Agent Scorecard

Compare PatLive, in-house staff, and AI on the same scale. See who resolves, who escalates, and who loses customers.

Churn Prevention

15 critical risks identified in one week. Automatic detection of frustrated repeat callers before they cancel.

"Hi, Mrs. Johnson"

5,549 phone numbers indexed. Knows name, plan, address, and last payment before the caller finishes saying hello.

Real-time Billing

Pulls balance, invoices, and payment history live from your CRM. Processes payments and sets up autopay during the call.

Network Diagnostics

Checks connection status, runs tracepath to CPE, measures latency, resets sessions. Dispatches a tech if it can't fix it.

Return on investment

The math is simple

$2,925
Lost per year from 3 preventable churns
3 subs × $65/mo × 12 months
vs
$1,690
EchoCast for 500 subscribers
500 × $3.38/mo
Preventing one churn per month pays for the entire platform. Everything else is profit.
Alternatives

How we compare

Answering ServiceIn-House StaffEchoCast AI
Cost$2-5 per call$15/hr + benefits$3.38/sub flat
AvailabilityBusiness hoursLimited shifts24/7/365
Account accessNoneManual lookupInstant CRM access
Payment processingNoYes (if trained)Automated
Network diagnosticsNoRequires expertiseAutomated
Ticket creationPaper messageManual entryAuto with context
Voice analyticsNoNoPer-speaker emotion + churn scoring
Scales with growthCost increasesHiring requiredAutomatic
Results

What ISPs discover in week one

"We discovered 15 customers at critical churn risk in our first week. Three had already called multiple times with no resolution. We saved all of them."
Southeast regional ISP — 580 subscribers
"Our answering service was leaving 33% of calls unresolved. We didn't know until EchoCast showed us the data. The emotion timeline made it impossible to ignore."
Rural broadband provider — 1,100 subscribers
Pricing

Every feature. Every tier.

No per-call charges. No contracts. No feature gates. Just volume pricing.

Included in every plan
✓ AI voice, chat & email support
✓ Voice emotion & churn risk analysis
✓ Caller identification & CRM access
✓ Agent performance scoring
✓ Billing lookup & payment processing
✓ Shareable call analysis links
✓ Network diagnostics & remote reset
✓ Outage management & alerts
✓ Ticket creation in CRM
✓ Call recording & analytics portal
✓ Repeat caller intelligence
✓ 3 voice agents
Up to 500
$3.55 / sub / mo
All features. Getting started.
  • All platform features above
  • Standard onboarding
  • Email support
Get Started
500 – 2,000
$3.38 / sub / mo
All features. Volume discount.
  • All platform features above
  • Dedicated onboarding
  • Priority support
  • Custom voice agents
Get Started
2,000+
Custom
All features. Volume pricing.
  • All platform features above
  • White-label portal
  • Custom integrations
  • SLA guarantee
  • Dedicated account manager
Contact Sales
A one-time implementation fee may apply depending on CRM complexity, number of integrations, and custom requirements. We'll scope this together during onboarding — no surprises.
Integrations

Connects to your billing system

Sonar
UISP
NISC SmartHub
QuickBooks
Also compatible with CSG, Powercode, Splynx, and Fibersmith

Your competitors' customers are calling you.
Are your customers calling them?

Request a demo, or call right now to hear EchoCast live.

Or call (877) 450-7735 right now to hear it live See a real call analysis →